Since we decided to STOP hiring Customer Service Reps and handle it ourselves, we have made a number of major improvements in the area of Customer Support. Our average turnaround time for requests that are properly logged has dropped significantly!   Just from the time that we got rid of the non-performing employees and shut down the Gering Office on Jan 15th, we have already developed our own Project Management Software!  In fact, we have built a new tracking system that automatically adds your Support Request into our Project Manager as long as you submit your request through our website at www.halemultimedia.com. 

Just look for the Support Request Button on the top right of nearly every page.   We also manually add requests that come via email and phone, but the best way to get your request noticed is to make any requests for support through our website from now on.

One of the most interesting parts of our business is that we get the opportunity to work with a diverse range of businesses.  Every month we get to learn about something new!  This month we learned about Skateboarding, Infrared Heat and Sleep Medicine (among other things)...  I guess it goes very well with our slogan, 'Expand Your World'.

For the past several months we have been doing our best to help our clients by including helpful articles in our newsletters, leaving little room for a section we used to include that highlighted our most recent website clients.  We have decided to bring it back this month and we will try to fit it in each month on an ongoing basis.

Meanwhile, we have a lot of catching up to do...  The following list of companies represents our newest clients from the latter part of 2007 to the present.  A few of those listed below are recent redesigns done for existing clients.